Welcome tomoda Norma’s FAQ section! Here you’ll find answers to the most common questions about shopping with us. If you need further assistance, please don’t hesitate to contact us at [email protected]

1. What areas do you ship to?

We ship our products worldwide, except for Asia and certain remote regions.

2. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

3. How long does it take to process my order?

Orders are processed within 1-2 business days after purchase.

4. What are your shipping options and delivery times?

• Standard Shipping

  • Carriers: DHL or FedEx

  • Delivery Time: 10-15 business days

  • Shipping Cost: $12.95

• Free Shipping

  • Carrier: EMS

  • Available for orders over $50

  • Delivery Time: 15-25 business days

5. Can I return a product?

Yes, you can return products within 15 days of receiving them. Please ensure items are in original condition and packaging.

6. How can I track my order?

Once your order ships, we’ll send you a confirmation email with tracking information. Use the tracking number to monitor your delivery status.

7. How can I contact customer support?

If you have any questions or concerns, please reach out to us at [email protected]
 We’re happy to help!

8. Do you offer any discounts or promotions?

We periodically offer special discounts and promotions. Subscribe to our newsletter or check our homepage for the latest updates.

If your question isn’t covered here, please let us know. We’re always here to help and ensure your shopping experience is smooth and enjoyable!